I will never deal with sears hometown in azle ever again. I should have known better to shop with sears and a sears in azle.
Only giving 1 star bc I have to. Words cannot even begin to describe how bad an experience I had with this store. Cheryl, the owner, needs to go back to business school 101. Customer service is non-existent,and even when in the wrong, argues over what remedies are appropriate. After scheduling delivery of my product with another sales associate, and after waiting for delivery of the item that never came due to rescheduling that was NEVER communicated, initially refusing to waive the $30 delivery fee to compensate me for my time, HUNG UP ON ME. Proceeds to call me back and tell me that after all she wouldn't be able to deliver my product and that we would have to pick it up at the store. Needless to say, she lost the entire $4500 sale.
Sears Delivery came next day service. Major dent in stove handle.
Great low prices
Two stars because they installed appliances over outlets so my electrician had to Uninstaller and reinstall.
They get two stars because Michelle actually offered some customer service and concern.
The woman that works here is awesome! Knowledgeable, helpful, efficient, and a great sense of humor.
I can’t give a separate rating for the toll-free Customer Service on the phone. They blow large chunks, to say the least. Minus 5 stars!!
Replacement soon semi-flawlessly....
Joana, the manager at the Azle store, was very informative, helpful and friendly. She made our first visit the stress free. She quickly showed us what we were looking for ie price and model as well as available for next day delivery. She was great, never once acted like we were a bother. Awesome! We will be returning to look at the lawn care side soon.
Dishwasher installer called at 6:45PM on Thanksgiving to report installation and delivery the next day.
The microwave installer drilled 3 small holes, in lieu of 1 big hole, through my new cabinets to run the cable through.
Sears Hometown Store is a US Hardware Store based in Azle, Texas. Sears Hometown Store is located at 155 Southeast Pkwy, Azle, TX 76020, USA.
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